Shipping and Returns

Shipping
 
We try to ship all stock orders within 2 business days, but we strive to ship all stock orders placed before 12:00pm EST, the same business day. If your order is placed after 12:00pm EST, it will be shipped the next business day. Shipping times may be extended due to high volume. If there are special shipping methods required, we will contact you prior to shipping your order. We ship FedEx or best way.

 
Drop Shipping
 

We do not stock all items listed on the website at all times. Those items will be drop shipped from our distributors. Due to this, your items may be shipped in multiple packages. If items on your order are out of stock from our distributors, you will be notified by email or phone. 

 
Returns
 
Return requests must be submitted via the website, approved, processed, and returned to our distribution center within 30 days of the original invoice date
 
All returns are subject to a restocking fee of 15%
 
All approved RMA’s must include the RMA number and be in sellable condition as determined by Cherokee Industrial Supply or the returned merchandise will be returned to the customer and denied credit
 
If the return was necessitated by our shipping mistake we will pay for the return freight, otherwise all freight is the customer’s responsibility
 
Non–stocks, discontinued, and special-order items including direct shipments from the manufacturer will not be available for returns
 
All unprocessed RMA requests will be canceled on the 31st day from invoicing.
 
Claims, shortages, damaged or defective goods must be reported within 3 days after receipt of shipments.
 
Claims for shortage or damaged material caused by common carrier must be noted at the time of receipt and filed against the carrier responsible. The value of defective material is the limit of liability.
 
MANUFACTURER WARRANTY POLICY
 
In no event will Cherokee Industrial Supply be liable for any incidental, indirect, special, punitive or consequential damages or losses of any kind, including damages for loss of profits or revenue, irrespective of the nature of the claim, whether in contract, tort, warranty or otherwise. The maximum liability of Cherokee Industrial Supply, if any, for all direct damages, irrespective of the nature of the claim, is limited to an amount not to exceed the price the distributor paid for the particular product at issue (or, if the claim involves services, the price paid for the product to which such services relate).
 
Warranty claims must be made within the time frame set forth in the manufacturer’s written warranty included with the product, if any, and are subject to the terms and conditions of the manufacturer’s warranty. No warranty is expressed or implied in any way, other than the manufacture's warranty, unless stated in writing by an official or representative of Cherokee Industrial Supply.
 
DEFECTIVE MATERIAL
 
The manufacturers’ written warranties apply to all materials sold.  No other warranty, expressed or implied is offered.  Contact Cherokee Industrial Supply for prior authorization before returning defective material.
All shortages/damages must be noted on the original freight bill from carrier and communicated to Cherokee Industrial Supply within 3 working days. (All damages/shortages not noted on original freight bill will not be issued credit.)