Shipping and Returns
We try to ship all stock orders within 2 business days, but
we strive to ship all stock orders placed before 12:00pm EST, the same business
day. If your order is placed after 12:00pm EST, it will be shipped the next
business day. Shipping times may be extended due to high volume. If there are special
shipping methods required, we will contact you prior to shipping your order. We
ship FedEx or best way.
We do not stock all items listed on the website at all times. Those items will be drop shipped from our distributors. Due to this, your items may be shipped in multiple packages. If items on your order are out of stock from our distributors, you will be notified by email or phone.
Return requests must be submitted via the website, approved,
processed, and returned to our distribution center within 30 days of the
original invoice date
All returns are subject to a restocking fee of 15%
All approved RMA’s must include the RMA number and be in
sellable condition as determined by Cherokee Industrial Supply or the returned
merchandise will be returned to the customer and denied credit
If the return was necessitated by our shipping mistake we
will pay for the return freight, otherwise all freight is the customer’s
Non–stocks, discontinued, and special-order items including
direct shipments from the manufacturer will not be available for returns
All unprocessed RMA requests will be canceled on the 31st
day from invoicing.
Claims, shortages, damaged or defective goods must be
reported within 3 days after receipt of shipments.
Claims for shortage or damaged material caused by common
carrier must be noted at the time of receipt and filed against the carrier
responsible. The value of defective material is the limit of liability.
MANUFACTURER WARRANTY POLICY
In no event will Cherokee Industrial Supply be liable for
any incidental, indirect, special, punitive or consequential damages or losses
of any kind, including damages for loss of profits or revenue, irrespective of
the nature of the claim, whether in contract, tort, warranty or otherwise. The
maximum liability of Cherokee Industrial Supply, if any, for all direct
damages, irrespective of the nature of the claim, is limited to an amount not
to exceed the price the distributor paid for the particular product at issue
(or, if the claim involves services, the price paid for the product to which
such services relate).
Warranty claims must be made within the time frame set forth
in the manufacturer’s written warranty included with the product, if any, and
are subject to the terms and conditions of the manufacturer’s warranty. No
warranty is expressed or implied in any way, other than the manufacture's
warranty, unless stated in writing by an official or representative of Cherokee
The manufacturers’ written warranties apply to all materials
sold. No other warranty, expressed or
implied is offered. Contact Cherokee
Industrial Supply for prior authorization before returning defective material.
All shortages/damages must be noted on the original freight
bill from carrier and communicated to Cherokee Industrial Supply within 3
working days. (All damages/shortages not noted on original freight bill will
not be issued credit.)